Ciudad de México & Cancún con vuelo incluido

In case of emergency, contact the destination operator: MEXITOURS at the numbers INSIDE and OUTSIDE THE DESTINATION +5255 42383966 // +52 5538646674

ARRIVAL PROTOCOL:

You are expected with a sign with the name of the reservation holder, exiting the glass doors after passing immigration and collecting your luggage.

In case of emergency contact the destination operator: NILTZE at the numbers INSIDE and OUTSIDE DESTINATION (Osvaldo +52 55 1909 9966, Norma +52 55 6571 2554). 

DEPARTURE PROTOCOL: Maximum waiting time of 5 minutes, the appointment will always be at the hotel reception and will be assigned by us according to the operation we have each day, the passenger will be informed in writing the pick up time assigned at your hotel.

IN CASE OF EMERGENCY CONTACT THE OPERATOR AT DESTINATION **OTIUM ** AT THE NUMBERS : Inside the destination: 809-696-9397 Outside the destination: + 809-696-9397 (Enabled for Whatsapp). Hours of operation 24 hours.

IMPORTANT: Please download instruction of the protocol of reception and location of the operator who will receive you at airport. https://acortar.link/mymrvn

ARRIVAL PROTOCOL:

The counters of attention, in each terminal, are identified with the Otium logo on the LCD screen. Passengers will be received by a team of professional representatives who will be properly uniformed and identified. Passengers must present themselves at the corresponding terminal, located in the area of receptive tour operators with their printed transfer voucher and will be duly assisted to take the transportation that will take them safely to their hotel.

Warning: If by mistake you take the exit B; you will not have contact with the Otium staff, you will not have your arrival transfer, the value of the transfer will not be refunded, you will not receive from the beginning of your stay the assistance material according to Otium's standards.

IN CASE OF EMERGENCY CONTACT THE OPERATOR AT DESTINATION **OTIUM ** AT THE NUMBERS : Inside the destination: 809-696-9397 Outside the destination: + 809-696-9397 (Enabled for Whatsapp). 24 hours opening hours.

DEPARTURE PROTOCOL:

For departure transfer it is the client's responsibility to contact the operator at the numbers indicated on the vouchers to reconfirm their departure transfer and pick up time.Passengers must wait with check out done at the hotel lobby. Waiting time is 5 minutes.