Sto Domingo & Punta Cana con vuelo incluido

IMPORTANT: Please download the protocol of reception and location of the operator who will meet you at the airport. https://acortar.link/mymrvn  

ARRIVAL PROTOCOL: 

The counters at each terminal are identified with the Otium logo on the LCD screen. Passengers will be received by a team of professional representatives who will be properly uniformed and identified. 

Passengers must present themselves at the corresponding terminal, located in the area of receptive tour operators with their printed transfer voucher and will be duly assisted to take the transportation that will take them safely to their hotel. 

Warning: If by mistake you take the exit B; you will not have contact with the Otium staff, you will not have your arrival transfer, the value of the transfer will not be refunded, you will not receive from the beginning of your stay the assistance material according to Otium's standards.

IN CASE OF AN Emergency CONTACT THE DESTINATION OPERATOR **JTG DMC Destination Experiences**

TO THE NUMBERS: Within destination: 809 723 1845 Out of destination: +1 809 723 1845 (Habilitado para Whatsapp). 24-hour service.

IMPORTANT: Once you arrive at Punta Cana International Airport, you will go through immigration, baggage collection and customs. You will then have to cross the terminal and head to our counter where a Representative will be waiting for you. Below you will find a guide to this process.

DEPARTURE PROTOCOL: It is the responsibility of the customer to re-confirm the pickup with the representative at the hotel or emergency numbers. Passenger pickup will take place in the hotel's lobby/reception. Passengers will be able to identify representatives uniformed with the Jumbo Tours logo. The transport will wait for passengers up to 5 minutes after the agreed meeting time.