Xelena Hotel & Suites

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About the property

Xelena Hotel & Suites is located at Argentino Lake in El Calafate. Guests staying here can admire the landscape while unwinding in the Health Club, where a 70-square-meter swimming pool is also situated. Free WiFi, parking services and shuttle to downtown are provided. Each unit is fitted with a minibar, safe, and LCD TV. Guests can opt between rooms overlooking the lake or city. All of them features private bathroom facilities with free toiletries, a bathrobe and a hairdryer. Xelena Hotel & Suites also offers fitness and wellness facilities, including heated swimming pool next to a hot tub and a sauna. Massage treatments and spa sessions are available for an additional cost. In addition, dining options also feature in Mora Restaurant, the Pierrot Bistro and Huertas y Fuegos with wonderful views of the lake.

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Popularity

8.2

Very good

General

2648

Tripadvisor 8/10

1517

Booking 8.4/10

735

Expedia 8.8/10

396

Main services

Wi-fi

Car park

Total number of rooms

Wheelchair-accessible

24-hour reception

Included services

Wi-fi

Non-included services

Car park

* Some services may carry an extra charge.

Information about the area

El Calafate, Argentina

El Calafate is a small and charming town lost in the immensity of the Patagonian steppe, it is the main doorway to the wonderful Glaciers Park, a beautiful landscape of icy waters, white-capped mountains and windswept heathlands, of awe-inspiring glaciers and silent moss-clad woods.Set down on the edge of a vast lake, the town is a touristic base for the Parque Nacional Los Glaciares. The town, surrounded by the beautiful Lago Argentino and snow-capped mountain scenery, is full of cute tourist shops and restaurants that line the main street. Perito Moreno Glacier, 80km away from the town, is a magnificent must-see. It is considered one of the world’s most stunning glaciers.El Calafate as a town might not have much to offer, but it is the gateway to a magical enchanting spectacle which you just can't stop admiring.

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What’s nearby

Argentino Lake - 2.06 km
Glaciarium Museo del Hielo Patagónico - 5.07 km

Getting around

el calafate, el calafate bus station, ar - 4.2 km
(FTE) El Calafate, El Calafate, AR - 18.81 km

About accommodation

General

Air conditioning
Safety deposit box
Soundproof rooms
Allergy-free room
Family rooms
Heating
Non-smoking throughout
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Back massage
Billiards
Facial treatments
Body wrap
Spa facilities
Golf course (within 3 km)
Fitness centre
Games room
Full body massage
Body scrub
Hot tub/Jacuzzi
Head massage
Spa lounge/relaxation area
Indoor pool
Beauty Services
Hand massage
Indoor pool (all year)
Foot massage
Public Bath
Spa/wellness packages
Neck massage
Body treatments
Massage
Spa and wellness centre
Fitness

Services

Room service
Express check-in/check-out
Ironing service
Meeting/banquet facilities
Luggage storage
Concierge service
Shuttle service
Tour desk
Packed lunches
Shuttle service (free)
Daily housekeeping
Shared lounge/TV area
Fax/photocopying
24-hour front desk
Currency exchange
Laundry
Business centre

Safety features

First aid kit available
Thermometers for guests provided by property
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available

Food & Drink

Snack bar
Restaurant
Bar
Breakfast in the room
Wine/champagne
Coffee house on site
Special diet menus (on request)
Fruits

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers

Internet

Internet services
WiFi
Free WiFi

Outdoors

Garden
Terrace
Sun terrace
Outdoor furniture

Parking

Free parking
Parking
Private parking
Street parking
Parking on site

Pool and wellness

Pool with view
Swimming Pool
Swimming pool
Sun loungers or beach chairs
Heated pool

Reception services

Invoice provided

Entertainment and family services

Board games/puzzles

Languages

English
Español

About the rooms

The accommodation has 88 rooms:

Bedroom

Cots
Wardrobe or closet
Extra long beds (> 2 metres)

General

Air conditioning
Interconnected room(s) available
Safety deposit box
Hardwood or parquet floors
Lockers
Heating
Private entrance
Key card access
Smoke alarm
Laptop safe

Accessibility

Accessible by lift
Entire unit located on ground floor
Upper floors accessible by elevator

Services

Wake-up service

Room Amenities

Socket near the bed
Non-feather pillow
Adapter
Hypoallergenic pillow

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Toilet paper
Additional toilet
Bathrobe
Shower
Towels
Private bathroom
Spa bath
Bidet
Additional bathroom
Toothbrush

Media & Technology

TV
Telephone
Cable channels
Flat-screen TV

Physical distancing

Single-room air conditioning for guest accommodation

Food & Drink

Tea/Coffee maker
Minibar

Kitchen

Coffee machine
Cleaning products
Dining table

Outdoors

Balcony

View

City view
Lake view
View

Living Area

Sofa
Seating Area
Dining area
Desk

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 1 pool:

Location

Indoor

Access

Adults only

Restaurants

Mora

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 11:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

This accommodation is registered as a provider of the Pre Trip Program (Programa Previaje) of the Argentinian Ministry of Tourism and Sports (CUIT: 30709626007) Please note that for New year's eve the dinner is included in the rate. Access to the spa/wellness centre is for exclusive use of the guests staying at the hotel. Once the check-out was made it is not possible to use the spa facility.In the event of an early departure, the property will charge you the full amount for your stay. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Spa/wellness centre is closed from 2025-06-09 until 2025-06-03

Refundable damage deposit

A damage deposit of US$300.00 will be required and will be fully refunded after the stay, once it has been verified that there are no damages to the accommodation.